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Speakers
Jakob
Nielsen
E-Commerce Usability: If The Customer Can’t
Find It, The Customer Can’t Buy It
Jakob Nielsen
(www.useit.com) is a principal
of Nielsen Norman Group (www.nngroup.com).
Dr. Nielsen was previously a Sun Microsystems Distinguished Engineer
and has also worked at the IBM User Interface Institute, the Technical
University of Denmark, and Bellcore. Since 1995, his bi-weekly Alertbox
column about Web usability has been published on the Web (www.useit.com/Alertbox)
and it currently gets about 6 million page views per year. He is
also the usability columnist for ZDNet and holds 45 United States
patents, mostly on ways of making the Internet easier to use.
Bruce
‘Tog’ Tognazzini
Functionality and Productivity on the Web
Bruce ‘Tog’
Tognazzini (www.asktog.com)
is lead designer for Healtheon (www.Healtheon.com).
Tog was previously a Sun Microsystems Distinguished Engineer. During
his 14 years at Apple Computer, he founded the Apple Human Interface
Group and acted as Apple's Human Interface Evangelist. In 1994,
Tog co-authored, -directed, -executive produced Starfire, a 15 minute
film prototype of the Sun Microsystems user interface in 2004. He
has produced several other films and videos, acted as an expert
witness in user interface law suits, acted as design consultant
for numerous companies, and holds 27 United States patents.
Brenda
Laurel
Experience-Based Web Design
Brenda Laurel
(www.tauzero.com/Brenda_Laurel)
is a researcher, designer, and writer. Her career in interactive
media spans 24 years. Her work focuses on interactive narrative,
human-computer interaction, and cultural aspects of technology.
Dr Laurel was one of the founding Members of the research staff
at Interval Research Corporation in Palo Alto and a founder and
VP/Design of the games company Purple Moon (www.purple-moon.com)
which was acquired by Mattel in 1999. She co-founded Telepresence
Research, and has worked for companies including Atari, Activision,
and Apple. She currently works as a Design Research Consultant with
Cheskin Research and a member of the graduate faculty in Digital
Media at the Art Center College of Design.
Ben
Shneiderman
The Future of Web Interfaces
Ben Shneiderman
(www.cs.umd.edu/users/ben)
is a Professor of Computer Science and Head of the Human-Computer
Interaction Laboratory (www.cs.umd.edu/projects/hcil) at the University
of Maryland at College Park. He has been on the Editorial Advisory
Boards of nine professional journals including the ACM Transactions
on Computer-Human Interaction and has consulted and lectured for
many organizations including Apple, AT&T, Citicorp, GE, Honeywell,
IBM, Intel, Library of Congress, Microsoft, NASA, and NCR. Dr. Shneiderman
was made a Fellow of the ACM in 1997.
Donald
A. Norman
Information Appliances and the Non-Web Web
Donald A. Norman
(www.jnd.org) is a principal of
Nielsen Norman Group (www.nngroup.com)
and President of UNext Learning Services (www.unext.com). Dr. Norman
was previously Head of the Appliance Design Center, Consumer Products
Group, Hewlett-Packard, an Apple Fellow and Vice President of Advanced
Technology, Apple Computer, and founding Chair of the Department
of Cognitive Science, University of California, San Diego.
Rick
E. Robinson
The Object of Our Affections – Experience
models and inter-disciplinary Web design
Rick E. Robinson
is Chief Experience Officer at Sapient.
He joined Sapient in October 1999 with the acquisition of E-Lab,
a research and design consultancy that specialized in gaining a
deep understanding of user experience and applying it to the development
of strategic solutions for a wide range of Fortune 100 and 500 companies.
As cofounder and CEO at E-Lab, Rick pioneered innovative research
approaches for understanding human interaction with products, environments,
communications, services, and technologies for clients such as Amoco
Oil, Hallmark, McDonald’s, Sony, and Warner-Lambert. At Sapient
he provides thought leadership to the Experience Modeling Discipline
and is responsible for incorporating the discipline into the larger
Sapient organization.
Rick is an interdisciplinary
social scientist who received his Ph.D. from the Committee of Human
Development at the University of Chicago. He is the author of
The
Art of Seeing, with Mihaly Csikszentmihalyi; a member of
the editorial board of Design
Issues; and a member of the advisory boards of the Design
Management Institute and the IIDA.
He lectures and publishes widely in the areas of experience-based
design, design and ethnography, and research methodology. His latest
article is “Creating the Conditions of Creativity,” in
the Design
Management Journal with Jim Hackett, CEO of Steelcase.
Chris
Pacione
BodyMedia, Inc.
Chris Pacione
is a co founder and Chief Creative Officer, of BodyMedia, Inc (www.BodyMedia.com).
He has over 10 years of experience in developing interactive solutions
for various web based, e-commerce and mobile computing companies.
He is an expert in the fields of information design, interface design,
and architecting interactive customer experiences. Prior to founding
BodyMedia, Chris was a co-founder and Chief Design Officer of Sandbox
Advanced Development and a McCandless Chair Professor at Carnegie
Mellon University’s school of design where he taught courses
in human-computer interaction and information design.
Chris has been
awarded numerous awards for his professional and academic work.
His work has been recognized by the IDSA (Industrial Design Society
of America) I.D. magazine, Wired, the London Sunday
Times, Popular Science, W magazine, Graphis
and Interactions magazine. Timetable
John
Browning
First Tuesday
John Browning
has done a variety of things which revolve around the notion that
technology is transforming our world beyond recognition. He is a
co-founder of First Tuesday, a global network dedicated to helping
entrepreneurs achieve success. He is also co-editor of New Economy
Watch (www.neweconomywatch.com),
a publication tracking an economy in wild transformation, created
in conjunction with George Gilder and Forbes magazine, and he is
a contributing editor of Wired. He has consulted on the application
of new technology and new media to business strategy with Monitor
Company, a strategy consultancy based in Cambridge Massachusetts,
CSC Index, Analysys and McKinsey & Co. he was executive editor
of Wired UK, a tragically defunct European edition of Wired.
Previously, John spent 12 years at The Economist, writing
about business, economics and technology. He is the author of The
Economist Pocket Guide to IT and the Wired Encyclopedia of
the New Economy. He is also a sometime contributor to The
Economist, Scientific American, the Wall Street Journal,
the Daily Telegraph, the Demos Quarterly and Newsweek.
He speaks frequently at conferences on technology subjects, and
appears regularly on radio and television. He has degrees in history
(UC Berkeley) and computer science (University of London) and lives
in London with his wife and two children. Timetable
Meriel
Yates
Founder and MD, Flow Interactive
Meriel Yates
founded Flow in 1997, after several years designing and project
managing web sites for the BBC, and designing and conceptualising
software for Microsoft in the USA. She came to the usability & user
experience world from an interaction design background where user
centered design is a first principle. Companies come to Flow for
this unique understanding of turning usability problems into viable
design solutions and the realities of fitting usability into tight
product development schedules. She has a MA in Computer Related
Design from the Royal College of Art and a BA in Graphic Information
Design from the University of Westminster. Timetable
Jonathan
Morris
Channel Vice-President, FT.com
Jonathan Morris
has worked in various areas of the FT group. From managing the technical
set-up of ‘World Reporter’, an FT/Dow Jones/Knight Ridder
joint venture data factory in London and China he moved to work
on the delivery of the FT Electronic Publishing ‘FT News Alert’
product and FT.com's ‘News by E-mail’ and ‘Globalarchive’
services. He was appointed Channel Manager for the Personal Office
and Community channels of the FT.com business portal that launched
in Februray 2000. He is now Channel VP for these channels and for
FT.com's Wireless products. Timetable
Matt
Jones
Sapient
Matt Jones is
creative director at Sapient London, responsible for guiding concept
development, design and information architecture to create user-centered,
effective digital design solutions. He has five years experience
in building the biggest Web sites in Europe for some of the biggest
brand names, from concept to delivery, including The Times/Sunday
Times, Virgin and the BAFTA-award winning BBC News Online.
Through teaching and competition/theory work he is exploring how
digital design through new platforms, such as wireless devices,
is permeating and affecting the environment. Timetable
Stefan
Magdalinski
UpMyStreet
Stefan Magdalinski
is Chief Technology Officer of Upmystreet.com (www.upmystreet.com),
winner of the Best Use of the Web Category at the 1999 New Media
Age awards. Previously he was project lead for the Virgin Mobile
e-commerce site (www.virgin.com/mobile),
and has worked on a number of high-profile projects for various
media clients. Timetable
Rachel
Reynard
Customer Experience Architect, Scient
Rachel Reynard
has worked in the Web industry since 1994 and is now a Customer
Experience Architect for Scient, the world's first eBusiness Systems
Innovator. She is responsible for the creative services team, covering
Customer Research, Information Architecture, User Interface Engineering,
Usability Test Engineering, Content Strategy, Visual Design and
Front End Technology.
Before Scient,
Rachel was eBusiness Manager for Richard Branson's Virgin Group,
developing the customer experience strategy, including eCRM, for
an international Virgin branded eBusiness. Rachel has also worked
extensively at the BBC as an Internet consultant to BBC News Online,
Beeb.com, BBC Production Online and the Technology Directorate.
During this time she worked on IBM and McKinsey teams to develop
comprehensive user-centred Internet strategies.
Rachel's career
began in interior design where she architected domestic and retail
interiors for UK and international clients. Her work in interior
design led to television art direction until, in 1994, she decided
to devote all of her energy to Web design and Internet strategy.
She started her Online career at WebMedia and AMX Digital as Head
of Internet Production, developing some of the first commercial
Web sites in the UK. Timetable
Brian
Jensen
Associate Creative Director, Organic
Brian Jensen
runs the information architecture group and helps to lead conceptual
and creative development at Organic in London. During his four years
at Organic he’s worked on branding and/or site development
for eyestorm, Quip!, DaimlerChrysler, Daytimer Digital, Blockbuster,
Hewlett-Packard, and Gravis. Prior to Organic, he was part of the
interactive group at Hal Riney & Partners working on Saturn Cars,
Mirage Resorts, and Black Star Beer. A critical theorist, Brian
studied the History and Theory of Western Visual Culture from the
History of Art department at University of California, Davis. Timetable
David
Hawdale
Senior Consultant, Serco Usability Services
David Hawdale
is a senior consultant at Serco Usability Services working on Web
and interactive TV systems with clients such as the BBC, Reed Business
Information, Iceland and Carlton TV. Previously David managed the
Human-Computer Interaction group at Harlequin Ltd and has been involved
in the application of usability and user-centred design to real
world interactive systems development for six years. Timetable
Tim
Burdsey
Senior Consultant, SHM
Tim Burdsey
studied Cultural Studies at the University of Birmingham and then
completed an MA in Continental Philosophy at the University of Warwick.
He has dedicated the last two years at SHM to the application of
philosophy and cultural theory to the production of consumer-focused
products and services.
Tim joined
SHM in 1998, and has headed up projects with clients including Philips
Consumer Electronics, Thomas Cook, Yellow Pages, ICI and the Health
Education Authority. Tim’s speciality is the architecture of
consumer experiences – ensuring that every Internet journey
puts people at the heart of its development. In order to do this,
he devises and implements participatory design methodologies that
involve consumers throughout the design process. Tim is passionate
about developing genuine partnerships that collapse the distinction
between the providers and the users of services. Whether the results
are about delivering business success for a commercial client or
enhancing the provision of services to the socially excluded, these
techniques have proved singularly effective. Timetable
Nick
Durrant
MetaDesign/Icon Medialab
Nick Durrant
is an interaction designer and strategy consultant at Metadesign
London (www.metadesign.co.uk),
where he brings a broad perspective to the task of making interesting
things and making ideas real. Nick’s history encompasses Taligent,
IBM, 280, Netscape, and Yahoo in Silicon Valley; and MetaDesign
in San Francisco, Berlin, and London. As a developer of ‘useful
and beautiful’ experiences he was a co-creator of the cult
MeetingCenter application – a breakthrough groupware service.
Nick also teaches Interaction Design in Computer Related Design
at the Royal College of Art, of which he is a graduate. Timetable
Greg
Lubel
U-Consulting
(Biography to
come.) Timetable
Matt
Jones
Senior Lecturer in Computing Science Middlesex University
Matt Jones is
a researcher in the field of ‘personal technolgies’. He
has worked on speech recognition problems and a wide range of usability
issues to do with things as big as the Web and as small as a mobile
'phone. For several years he has been working on mobile Web browsing
interfaces; work which has been carried out with colloborators such
as Reuters, Orange and Nokia. Timetable
Kevin
McCullagh
Senior Forecaster, Seymour Powell Forecasting
Kevin McCullagh
is Senior forecaster and strategist at Seymour Powell Forecasting,
a unit of the product design consultancy Seymour Powell. His clients
include Hewlett-Packard, Nokia and Yamaha . An industrial designer
by training, with a background in both engineering and cultural
studies, he champions a human-centred and intellectually independent
approach to design and IT. Sponsored by Rolls Royce Aero Engines,
Kevin first studied mechanical engineering before taking a first
class honours in Design for Industry at Newcastle. He followed this
with postgraduate research and teaching in both interaction design
and the social, cultural and business dimensions of design. Kevin
has held positions up to that of Design Director at four design
consultancies. Timetable
Professor
Harold Thimbleby
Professor of Computing Research, Middlesex University
Harold Thimbleby
is Professor of Computing Science at Middlesex University. Harold
is internationally known for his work in the field of human-computer
interaction, and he has over 300 publications.He
has lectured around Europe and the world – from Australia to
the US – and he has consulted for many companies.
He is an outspoken critic of technology's failings, from the video
recorder to computers. Timetable
Lucy
Kimbell
Manager of Vodafone Interactive Studio, The N.C.Company Ltd
Lucy Kimbell
is a partner at the N.C.Company Ltd (www.ncco.com).
N.C.Co has three areas of practice – strategy, product development
and innovation, and implementation management. She is currently
managing the Vodafone Interactive Studio, a new part of Vodafone.
Previously she was a partner at Soda, an interface design and arts
and research group. Her first degree was in Engineering Design and
Appropriate Technology from which she went on to study at Middlesex
University on the course now known as MA Digital Arts. She has worked
for many years as a journalist and is also a fine artist.
She cares about: people, ideas, how people use things and how they
understand them. She considers play to be important. Timetable
Ian
Germer
Head of Product Strategy, Vodafone UK
Ian Germer is
head of product strategy for Vodafone UK which includes wireless
internet and m-commerce. Ian has been involved with much of Vodafone’s
history including the creation and development of ‘Pay as you
Talk’. In the early 90s, Ian was part of a number of start-ups.
He was director of MACH, a successful GSM data and financial clearing
house, and at Microtel (now Orange) he was responsible for product
strategy and pricing. Timetable
Nathan
Williams
Lead Client Side Developer, Clarity
Nathan Williams
leads the technical team at Clarity (www.marketing.co.uk).
He has over five years’ experience as a presentation logic
developer. He has been responsible for multi-channel, client side
development and usability issues on projects for Royal SunAlliance,
Abbey National, Railtrack, Eurostar, Dixons Stores Group and British
Telecom. Timetable
Mat
Hunter
Interaction Designer, IDEO Europe
Mat Hunter is
an interaction designer at IDEO
Europe, and has spent the past five years involved in projects that
range from high-level design strategies to detailed prototype development.
Most of that time has been spent in IDEO’s San Francisco office,
working with both bluechips and startups, creating new fusions of
hardware and software. As well as the project work is the challenge
to move beyond the current understanding of Industrial and Interaction
Design. To find new design perspectives that enable IDEO to create
products, services and environments ever more sophisticated in their
function and identity. Recent clients include Eastman Kodak, Experience
Music Project, 3COM, TiVo, Bridge Medical, Xerox and Marimba. Mat
received degrees in Industrial Design from Central St. Martins and
in Computer Related Design from the Royal College of Art. Recent
design awards include those from IDSA, MDEA and iF. Timetable
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